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Disruptor or disrupted? Harnessing Digital Services for the Next Generation of Services

Cambridge Service Alliance Industry Conference focusing on how to harness digital technologies for the next-generation of services
When Oct 03, 2018
from 09:00 AM to 05:30 PM
Where Cambridge
Contact Name
Contact Phone +44 (0)1223 766141
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Industry Day - 3 October 2018

The world is undergoing a technological revolution. Technologies such as Artificial intelligence (AI) and Block-chains will transform the way we live and work, from the way we diagnose and treat cancer to the security of online transactions. This fourth industrial revolution is of a scale, speed and complexity that is unprecedented. These technologies became an important source of competitive advantage in both B2C and B2B businesses.

It has become critical for companies to respond to market dynamics accurately and quickly. It is changing consumer behaviour, changing the way companies are organized and changing the role of “humans” in the marketplace. Thus, firms are currently facing a ‘crisis of immediacy’ challenge to meet consumers’ need to receive content, expertise, and personalized solutions in real time during their experience.

In this ‘Thought Leadership’ event, we will invite keynote speakers from big brands to discuss whether these technologies are the disruptors or disrupted and how firms can harness these digital next-generation technologies of services. 

Canon - Business Information Services: disruptor or disrupted?

Sander Kuik, Director Services Delivery & Consulting, Canon BIS EMEA, Canon 

CEMEX - Delivering a Digital Superior Customer Experience

Homero Resendez, Digital Enablement Vice President, CEMEX

Cisco - Customer Experience 

Phil Wolfenden, Vice President, EMEAR, Cisco Customer Experience (CX)

Amazon - How is Alexa always getting smarter?

Craig Saunders, Head of Applied Science, Amazon Alexa Knowledge



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Welcome to the Centre for Digital Built Britain.  

The Centre for Digital Built Britain is a partnership between the Department of Business, Energy & Industrial Strategy and the University of Cambridge to understand how the construction and infrastructure sectors could use a digital approach to better design, build, operate, and integrate the built environment.

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